BWC Customs is dedicated to our customer’s 100% satisfaction. We will issue a refund/credit if you are not satisfied with your purchase and notify us within 15 days of product receipt. It must be returned in the original packaging and in saleable condition. Returned product is subject to a 20% restocking charge (30% on replacement parts) and must be returned freight prepaid.
All of our shipments are 100% insured. It is very important to inspect your product thoroughly before accepting and signing for your carton. Packaging that appears in good condition does not guarantee that there is no “hidden” damage. The only way to be certain is to fully unpack and examine the contents carefully before signing. Legally, by applying your signature, you are signing a document stating that you have inspected the item and it is in good condition. We have no recourse when the item is signed for, any later claim for un-noticed ("hidden/concealed”) damage must be filed by you with UPS.
Many times it is common practice by UPS to leave packages on your doorstep if no one is available for signature. Again, please inspect the package by fully unpacking and examining the contents. If you notice damage to the product during your inspection, please call our customer service department immediately. Claims must by filed within 7 days after receipt. We will issue a return goods authorization (RGA) number if claim is made within the time-frame stated.
For un-noticed (“hidden/concealed”) damage call UPS at 1-800-PICK-UPS (1-800-742-5877), with your tracking number to report the damage. If you notice damage to the product during inspection, refuse the package and note the damage on the bill of lading. Please call our customer service department immediately and we will issue a return goods authorization (RGA) number.
You have a full one-year warranty on all defective parts returned to the factory for replacement. If you receive a defective part upon delivery and it's not due to shipping damages, please contact customer support at 603-624-0400. Please have available the company with whom you purchased the product and the original date of purchase for verification.
General Notes and Policies
- After signing for and accepting your merchandise, you are responsible for all damage claims.
- You must contact us within 7 days of receiving your merchandise if your product is damaged.
- In the event of a product damage return, you must contact customer service to receive a return merchandise authorization number (RMA.)
- All returns are subject to a 20% restocking fee.
- Shipping and handling charges to and from are not refundable.
- BWC Customs reserves the right to refuse all returns.